1. Basic and paid subscriptions
Basic is a permanent plan with a lifetime processing allowance, not a time-limited trial. Before payment, Checkout identifies the selected account plan, billing interval, and price. Each account has one subscription shared by its owned workspaces.
2. Cancellation
A workspace Owner may cancel through Plans & Billing. Unless the checkout terms say otherwise, cancellation stops the next renewal and paid access continues through the already-paid billing period.
3. Refund eligibility
Subscription fees are generally non-refundable and are not prorated for unused time. We review requests involving duplicate charges, an incorrect amount, unauthorized billing, or a service failure that materially prevented use. Any refund promise displayed at checkout controls over this general rule.
4. How to request a review
Contact support from the account email and include the charge date, amount, and reason for the request. Do not send full card details. Approved refunds are returned to the original payment method, and bank processing time is outside GoSlip's control.
5. Statutory rights
This policy does not limit refund, cancellation, cooling-off, or consumer rights that cannot legally be waived in your jurisdiction.